Shipping policy
Thank you for shopping with PetAuraX! Please read our shipping policy carefully so you know what to expect when ordering from us.
Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.
Shipping Times Once your order has been processed and shipped, estimated delivery times are:
- United States: 7–15 business days
- International: 14–30 business days
Please note that delivery times are estimates and may vary due to factors outside our control, such as carrier delays, customs processing, or high-demand periods.
Shipping Costs Shipping costs are calculated at checkout based on your location and order details. We may offer free shipping promotions from time to time — check our website for current offers.
Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update after you receive this email.
Customs & Duties For international orders, customs fees, import duties, and taxes may apply and are the responsibility of the customer. PetAuraX is not responsible for delays caused by customs processing.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at petaurax@gmail.com. and we will do our best to resolve the issue.
Contact Us For any shipping-related questions, reach out to us at petaurax@gmail.com.